1. What you can report
- Fake, duplicate or closed listings, wrong phone numbers or addresses.
- Someone listing or claiming your business without permission.
- A misleading Verified badge or certificate.
- Abusive, false or spam reviews, questions or enquiries.
- Photos or content that infringe your rights or show you without consent.
- Privacy requests and concerns about how your personal data is handled.
- Problems with your account.
2. Reporting a listing
The fastest way is the Report button on the business's page (you'll need to sign in). Choose a reason — fake listing, incorrect phone, wrong address, closed shop or other — and add details. Reports go to our moderation team, who can resolve or dismiss them and correct, suspend or remove the listing.
3. How to contact us
For anything else, email support@saathix.com or call +91 92179 61277, or use our contact form. Please include:
- Your name and how to reach you.
- The business page link, review or content concerned.
- What is wrong and what you would like us to do.
- Any evidence (for example, proof you own the business).
For privacy requests, write from the email linked to your account if you have one, so we can confirm the request is yours.
4. What happens next
- We confirm we have received your complaint when we reply to you.
- Our team reviews it, may ask you or the business for more information, and records the outcome.
- We tell you what we decided and any action taken. Privacy requests are handled within the time required by applicable law.
5. If you're not satisfied
Reply to our response and ask for the complaint to be reviewed again; it will be looked at by a senior member of the team. For personal data complaints, once you have used our grievance process, Indian law allows you to approach the Data Protection Board of India.
Questions about this policy?
Contact the SaathiX Connect support team.