Data Deletion and Retention Policy

1. Hiding versus erasing

Hiding a listing takes it off public pages and search straight away, but its data is still stored so it can be restored. Erasing permanently deletes the data from our live database. Below we explain which happens when.

2. Deleting your business listing

• Owners can delete a listing from Account → My businesses. It is hidden from the public immediately.
• For 30 days you can restore it from the same screen, with all its details.
• After 30 days an automatic daily job permanently erases the listing, together with its hours, services, photos records, reviews, questions and enquiries.
• You can also mark a business temporarily closed instead; it stays listed with a closed notice and nothing is deleted.

3. Closing your account

To close your account and erase your profile, email support@saathix.com or call +91 92179 61277 from the email on the account. We will confirm the request is yours, then delete your profile and sign-in details. Listings you own are handled as described above; reviews you wrote are deleted with your account.

4. Correcting your information

You can edit your name, mobile number and password in Account → Settings & privacy, and edit your business details from your dashboard. For other corrections, contact us.

5. Inaccurate or unauthorised listings

If a listing about your business is wrong or was added without permission, report it from the business page or follow our Grievance Redressal process. Listings removed by our team may be suspended rather than erased while a complaint is open; see the Listing Removal Policy.

6. How long we keep data

• Accounts and profiles: while your account is open.
• Listings: while live or suspended; 30 days after owner deletion, then erased.
• Enquiries: kept with the business listing so its owner can reply, and erased when the listing is erased. Ask us if you want an enquiry you sent removed sooner.
• Photos: removed when the owner deletes them or the listing is erased.
• Field-visit records and certificates: kept as evidence for the badge and certificate checks while the listing exists, including after a certificate is revoked or expires.
• Security logs (hashed): kept only as long as needed for rate limits and protecting accounts.
• Moderation audit log: a record of admin actions, kept to resolve disputes and protect against misuse.

7. Backups and legal holds

Our hosting provider keeps backups for disaster recovery. Erased data may remain in those backups for a limited period until they are replaced, and is not used for anything else. We may keep specific records longer when the law requires it or to deal with an open dispute or fraud investigation.